Return & Refund Policy

All sales are final. We do not accept returns or exchanges, and refunds are not available for buyer’s remorse, change of mind, incorrect size selection, or any other reason unrelated to a defective, damaged, or incorrect product.

Defective, Damaged, or Incorrect Products

Please inspect your order as soon as you receive it. If your product arrives defective, damaged, or different from the item you ordered, please contact us at support@onlykool.com as soon as possible with your order details and a description of the issue. Photos or other evidence of the issue may be requested so that we can properly evaluate your claim.

If we verify that the product is defective, damaged, or incorrect, we will process a full refund for your order. You will not be required to return the defective or damaged product unless we specifically instruct you otherwise.

No Returns or Exchanges

We do not accept returns or exchanges for any reason other than a verified defective, damaged, or incorrect product. Please carefully review your order and product information before completing your purchase.

Refunds

Once your claim has been reviewed and approved, we will issue a full refund to your original payment method.

Approved refunds will generally be processed within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@onlykool.com.

How to Contact Us

For questions or concerns regarding a defective, damaged, or incorrect product, please contact:

Email: support@onlykool.com

Please include your order number, a description of the issue, and photos when applicable so we can review your claim and assist you as quickly as possible.

Important Legal Notice

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be waived under applicable consumer protection laws. Where applicable law requires a return, refund, cancellation, or other remedy, those legal rights will continue to apply.